TurboStone Returns & Replacements Policy

At TurboStone, customer satisfaction is important to us.

We do not accept returns or exchanges.

Due to the consumable nature of our products, all sales are considered final once delivered.

If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery. Include photos of the product and packaging when possible.

We will review the issue and work with you to provide an appropriate resolution, which may include sending a replacement product.

Products that have been used, modified, or damaged after delivery are not eligible for replacement.

If you have any questions regarding your order, please contact us using the contact information provided on this website.

Last updated: June 2026

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by e-mail info@turbostone.net

Order Cancellations

Orders may be canceled before they have been packaged or shipped.

Because many orders are processed shortly after purchase, cancellation requests cannot be guaranteed.

Once an order has shipped, it cannot be canceled.

If you need to change or cancel an order, please contact us as soon as possible and we will do our best to help.